All systems are operational
Subscribe

Past Incidents

30th March 2020

Real User Monitoring Intermittent 404 errors returned from web servers

We have confirmed the root cause of the issue being a huge increase in RUM traffic, and for the time being put in place specific blocks to keep it under control. We have restored RUM to full operation now and the majority of RUM checks will continue to function correctly. We will notify you directly of any specific RUM checks that are being limited.

In the meantime we are beginning to work on long-term improvements that will better cope with similar peaks in traffic.

Real User Monitoring Intermittent 404 errors returned from web servers

We have identified a major increase in RUM (Real User Monitoring) traffic as the cause of the performance issues. This may be due to a huge increase in web traffic for online delivery services due to Coronavirus. We have temporarily disabled RUM to avoid further outages and are working on a long-term fix.

Website Intermittent 404 errors returned from web servers

We have identified a database load issue as the cause of the failures, and rectified it. We are continuing to monitor & investigate the root cause of the issue.

Website Intermittent 404 errors returned from web servers

Recurrence: We are seeing uncharacteristic and intermittent HTTP 404 errors being returned by our web servers. We are investigating and will update this page once we have identified the cause and have an ETA for resolution.

29th March 2020

No incidents reported

28th March 2020

No incidents reported

27th March 2020

Website Intermittent 404 errors returned from web servers

The issue has been resolved, although we have yet to identify the root cause. We will continue to monitor the web servers and continue our investigation. For now full functionality has been restored.

Website Intermittent 404 errors returned from web servers

We are seeing uncharacteristic and intermittent HTTP 404 errors being returned by our web servers. We are investigating and will update this page once we have identified the cause and have an ETA for resolution.

26th March 2020

No incidents reported

25th March 2020

No incidents reported