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Past Incidents

29th September 2019

No incidents reported

28th September 2019

No incidents reported

27th September 2019

New US-East & GBR Probe Server, scheduled 9 months ago

On September 27, 2019, 16:00 UTC, we will be adding a new probe server to the following locations: US-East, GBR.

US-New York(Equinix)-16:

157.245.87.235 / 2604:a880:400:d0::4be6:6001

GB-London(Telecity)-12:

212.71.247.26 / 2a01:7e00::f03c:91ff:fea4:a47e

Please adjust your firewalls appropriately if you whitelist.

An updated list of all IP addresses for our probe servers can be found in the support menu once logged in.

26th September 2019

No incidents reported

25th September 2019

Check Servers Packet Loss Sydney

We are aware of packet loss & latency issues at the provider of our Sydney probe servers, the provider has been notified. We're monitoring the situation, and we'll provide updates as we learn more information.

Resolved - 18:20 UTC One of the provider's customers was under DDOS which caused the issue, they have suspended their service. The affected provider has confirmed that this issue has been resolved and we have confirmed that connectivity has remained stable.

24th September 2019

Database Connectivity issues with response time database

We are currently experiencing connectivity issues with one of our databases responsible for tracking check response times. It is currently failing over to a backup server and we expect it to be back online shortly.

Update - This issue has been fully resolved.